DoorDash is taking a significant step forward in redefining last-mile delivery logistics by rolling out sidewalk delivery robots in Los Angeles and Chicago. This new initiative adds to its growing multi-modal delivery strategy, which already includes a variety of options such as traditional vehicle-based deliveries and aerial drones. The goal: faster, more efficient service for consumers and streamlined logistics for merchants.
The robots, developed in partnership with robotics company Coco, are designed to navigate city sidewalks and deliver small orders directly to customers' doors. These compact devices operate autonomously over short distances, making them ideal for densely populated urban areas. Nearly 600 local businesses have already joined the program in both cities, seeing it as a way to improve delivery speed while reducing operational costs.
This is not DoorDash’s first foray into robotic delivery. The company previously tested similar models through its international brand, Wolt, in cities such as Helsinki. The pilot programs abroad proved successful, with over 100,000 robotic deliveries completed, paving the way for expansion into key U.S. markets.
The sidewalk robots are designed to handle a variety of environmental challenges. They navigate pedestrian pathways, avoid obstacles, and follow traffic signals using a combination of cameras and sensors. While the robots are largely autonomous, human operators remain on standby to assist when necessary, ensuring that deliveries stay on track even in complex situations.
Despite the promise of increased efficiency, robotic delivery comes with its own set of challenges. The robots must share sidewalks with pedestrians, pets, and street furniture, raising questions about accessibility and public safety. Additionally, they could become targets for vandalism or theft, prompting concerns about the costs of damage or loss.
Nonetheless, the move marks a clear indication of how logistics companies are leaning into automation to cope with rising consumer expectations and labor shortages. For DoorDash, these robots aren’t just a gimmick—they're part of a long-term strategy to diversify delivery options and optimize urban logistics.
As more cities and companies consider similar automation models, the success of these deployments in Los Angeles and Chicago will be closely watched. Whether they become a permanent fixture in the delivery ecosystem may depend on their ability to scale, integrate smoothly into urban life, and maintain consistent performance.
In an increasingly tech-driven delivery landscape, sidewalk robots may not just be the future—they may already be part of the present.